To Gain Maximum Benefit From Automation You Need Support
For those times when you may not be able to see how best to get
things done, its nice to know you have help right there at the end of the phone
line. Our service is second to none. Our expert support staff have the knowledge
and skills to help you.
If the matter is urgent clients that have support contracts can contact our office between 8.00am - 7.00pm Monday - Friday EST. after hours assistance calls will be transferred to a paging service - One of our support personnel will respond as soon as possible.
If the inquiry relates to an operational issue i.e. which function do I select? please use the help features by pressing F1 from any screen before you call. Help topics are indexed and easily located.
When the matter is not urgent please email your inquiry using the details on the contact page, our support team guarantee a response within 24 hours.
No Support Contract
Help is still available during office hours Monday - Friday however be aware
the following charges apply:
$65.75 (Inc GST) up to 15 minutes - $65.75 (Inc GST) for each additional 15 minutes or part of. The amount will be billed direct, no additional support will be given if the outstanding amount is not received within 14 days of invoice.
Please call our office for assistance Monday - Friday 8.00am - 7.00pm EST. after hours assistance calls will be transferred to a paging service - One of our support personnel will respond as soon as possible.